Warranty. Support. North American Warehouses.

North & Form / Client Services

A few things
worth knowing.

Find your way through the catalogue, explore the details and ask the questions that matter before choosing a piece.

Choosing your piece

Images, colours and the details that matter.

What does Coming Soon mean?

A price has not yet been published for this piece. Contact Client Services to ask about its current availability and pricing before arranging a purchase.

How do I explore another colour?

When a piece has colour options, select a colour on its product page to see that version and its images. Availability is confirmed individually through Client Services.

How can I check the size or fit?

Measurements are shown on the product page when available. If you need a size, a fit comparison or an additional measurement, share the product link with Client Services before deciding.

Where can I check materials and product details?

Start with the images and details on the product page. For information that is not listed, ask Client Services about the specific piece. A photograph alone should not be taken as confirmation of a material, finish or feature.

Orders & payment

A conversation before a purchase.

How do I arrange a purchase?

Use Purchase or Client Services to open our contact options. You can reach North & Form through WhatsApp, Telegram, Instagram or Facebook. Online checkout is not available yet.

Which currency is shown?

Published product prices are displayed in Canadian dollars (CAD). For a piece marked Coming Soon or Contact Us, ask Client Services for pricing. Confirm the complete amount for your order before making a payment.

How should I confirm payment details?

Ask Client Services which payment methods can be used for your order and confirm the amount before proceeding. This website does not currently collect payments through an online checkout.

Can I change an order request?

Contact Client Services through the channel you used for your request. Include the product link and the change you would like to make, and ask whether it is still possible.

Delivery & tracking

Check the details for your destination.

How do I check delivery options and timing?

Share your destination with Client Services and ask about availability, delivery charges and the estimated timeframe for your chosen piece before arranging a purchase.

How can I ask for an order or delivery update?

Contact Client Services using your original conversation. Include your order reference, if one was provided, so you can ask about its status and any available tracking information.

What should I confirm about taxes and customs?

Before purchasing, ask for the complete price and clarify whether delivery charges, taxes or customs charges apply to your destination, including who is responsible for them.

Returns & support

Know the terms before you decide.

What should I know about returns or exchanges?

Ask Client Services for the return and exchange terms that apply to your piece before arranging a purchase, including eligibility, any time limit and any costs. Do not assume that the same terms apply to every item.

How can I check warranty or repair support?

Contact Client Services about the particular item. Ask whether any warranty or repair support applies and request the scope, duration and conditions before purchasing.

What should I include when asking for help?

Send the product link, your order reference if available, and a short description of your question. For an issue with an item, include clear photos through your existing support conversation.

Product care

Guidance for the individual piece.

How do I find suitable care instructions?

Ask Client Services for guidance specific to your item and its confirmed materials before cleaning or treating it. Care methods for one material or finish may not be suitable for another.

Can I expose a piece to water?

Check the guidance for the specific item before exposing it to water. Do not infer water resistance or suitability for swimming from its appearance, category or product name.

A personal conversation

Still have a question?

Share a product link and tell us what you would like to know.

Client Services

Here to assist you

Online checkout is not available yet. For more information or to arrange a purchase, please contact us.